Guelph Internal Medicine Clinic

Accessibility

What we commit to, how to tell us when we get it wrong, and how to ask for information in a format that works for you.

Effective
August 22, 2026

Our commitment

GIM Clinic is committed to providing care, services and facilities in a way that respects the dignity and independence of people with disabilities. We aim to give people with disabilities the same opportunity to access what we offer, in the same place and in a similar way as everyone else.

That commitment covers how we communicate, how we schedule, how the building works, and how we respond when something does not work. It is not a statement about intent — the specific things we will do are set out below.

Information in a format that works for you

If any information or communication from us is not accessible to you, tell us and we will provide it in an accessible format, or with communication support, at no extra cost. That includes letters, results, instructions, forms, and anything on this website.

We will agree the format with you rather than guess — the point is that it works for you, not that we have ticked something off. We will provide it in a timely way, and we will not charge you more than we would charge anyone else for the same information.

  • large print, or a document reformatted for a screen reader
  • a plain-language summary
  • reading something aloud to you, in person or by phone
  • more time, and a quieter space, to go through it
  • communicating with a support person you bring

Service animals and support people

You are welcome to bring a service animal into the parts of our premises that are open to the public. If it is not readily apparent that the animal is a service animal, we may ask for documentation from a regulated health professional confirming that you need it.

You are welcome to bring a support person. If we need to talk about your health information in front of them, we will ask your consent first. We do not charge a fee for a support person.

If for reasons of health and safety a service animal cannot come into a particular area, we will talk with you about another way to give you the same service.

Getting into the building

We are on the second floor at 1030 Gordon Street, Suite 202, Guelph.

The front door is the accessible entrance — there is no separate side or rear entrance to find, and no step round the back. From there, an elevator serves the second floor, so you do not need to use stairs to reach us.

All of our exam rooms are accessible. You will not be put in a room you cannot use, and you do not need to ask for a particular one.

If there is something specific you need — help at the door, extra time, somewhere quieter to wait, a particular kind of seating — tell us before your appointment and we will have it arranged rather than improvised on the day. Call 226-270-8618.

If something is temporarily out of service

If a facility or service that people with disabilities rely on is disrupted — the elevator, an accessible washroom, an accessible entrance — we will post notice at the affected place and at our entrance, and tell anyone with an upcoming appointment where we can.

The notice will say what is unavailable, why, how long we expect it to last, and what the alternative is.

Tell us when we get it wrong

We want to hear about it, and you can tell us however is easiest for you. You do not have to put it in writing, you do not need to use a particular form, and you do not have to give your name.

We will acknowledge your feedback and tell you what we intend to do about it. If we cannot fix something, we will say so plainly and explain why, rather than let it go quiet.

If the way we receive feedback is itself a barrier for you, tell us and we will arrange another way.

However suits you

In person — tell anyone at reception

By phone — 226-270-8618

By email — hello@gimclinic.ca

By post — 1030 Gordon Street, Suite 202, Guelph, ON N1G 4X5

You can give feedback anonymously. Please do not include personal health information in an email.

This website

We have built this site to be usable with a keyboard and with a screen reader, with text that resizes, visible focus indicators, and contrast we have measured rather than estimated.

We want to be straightforward about our status: we are working toward WCAG 2.1 Level AA and we do not yet claim to meet it. The website conformance clause of Ontario’s accessibility regulation applies to large organisations and public sector bodies rather than to a clinic of our size, but we would rather aim at the standard than point at the exemption.

If any part of this site does not work for you, that is a defect worth telling us about, and the feedback routes above are the right place.